ADVANCED DIPLOMA IN AIRLINE, TOURISM AND HOSPITALITY MANAGEMENT
PROGRAMME DURATION: 12 Months (9 Months Academic + 3 Months Industrial Training)
TOTAL GUIDED LEARNING HOURS: 648 HOURS
MODE: WEEKDAYS / WEEKENDS
PROGRAMME OVERVIEW
The Diploma in Airline, Tourism & Hospitality Management is designed to develop skilled, industry-ready professionals for the global travel, tourism, airline, and hospitality sectors.
The programme provides students with a strong foundation in customer service, operational management, communication, and practical industry exposure to prepare them for employment in airlines, hotels, travel agencies, and event organizations.
LEARNING OUTCOMES
Upon successful completion, students will be able to:
- Demonstrate professional customer service skills in airline and hospitality environments
- Apply knowledge of tourism, hotel, and airline operations in real workplace settings
- Handle airline ticketing, reservations, and travel coordination tasks
- Perform front office and housekeeping operations effectively
- Communicate professionally in English in workplace situations
- Plan and support tourism and event-related activities
- Work effectively in team-based and customer-facing roles
- Apply industry standards in safety, grooming, and service excellence
SEMESTER 1 – FOUNDATION LEVEL
MODULE 1: AIRLINE OPERATIONS & INDUSTRY OVERVIEW
DURATION: – 85 Hours
Units
- U1: Overview of Global Airline Industry
- U2: Airport Structure & Airline Departments
- U3: Airline Terminology & Operations Flow
- U4: Roles in Airline Ground Operations
- U5: Introduction to Passenger Handling
Assessment
- Written Exam (Theory – 40%)
- Practical Role Play: Passenger check-in simulation (30%)
- Assignment: Airline operations report (20%)
- Attendance & participation (10%)
MODULE 2: TOURISM FUNDAMENTALS
DURATION: 80 Hours
Units
- U1: Introduction to Tourism Industry
- U2: Types of Tourism (Leisure, Business, Eco, Cultural)
- U3: Tourism Destinations & Geography Basics
- U4: Tourism Organizations & Stakeholders
- U5: Tourism Trends & Impacts
Assessment
- Written Exam (50%)
- Destination Research Assignment (20%)
- Presentation: Tourism destination analysis (30%)
MODULE 3: HOSPITALITY BASICS
DURATION: 80 Hours
Units
- U1: Introduction to Hospitality Industry
- U2: Hotel Departments & Functions
- U3: Housekeeping Operations
- U4: Food & Beverage Basics
- U5: Guest Cycle in Hotels
Assessment
- Written Exam (40%)
- Practical demonstration (room setup / guest handling) (30%)
- Assignment: Hotel operation study (20%)
- Participation (10%)
MODULE 4: BUSINESS COMMUNICATION & ENGLISH
DURATION:- 65 Hours
Units
- U1: Professional Communication Skills
- U2: Workplace English (Speaking & Writing)
- U3: Customer Interaction Language
- U4: Email & Report Writing
- U5: Interview Communication Skills
Assessment
- Written Exam (30%)
- Oral Presentation (30%)
- Role play (customer handling) (20%)
- Written assignment (20%)
MODULE 5: CUSTOMER SERVICE EXCELLENCE
DURATION:- 65 Hours
Units
- U1: Principles of Customer Service
- U2: Service Quality Standards
- U3: Handling Complaints & Difficult Customers
- U4: Body Language & Grooming
- U5: Service Recovery Techniques
Assessment
- Written Exam (40%)
- Role Play: Complaint handling (30%)
- Case study analysis (20%)
- Participation (10%)
SEMESTER 2 – ADVANCED SKILLS
MODULE 6: AIRLINE TICKETING & RESERVATIONS
DURATION: 60 Hours
Units
- U1: Introduction to Ticketing Systems
- U2: Fare Calculation Basics
- U3: Reservation Procedures
- U4: Ticket Issuance Process
- U5: Customer Booking Management
Assessment
- Written Exam (40%)
- Practical simulation (reservation/ticketing task) (40%)
- Assignment (fare & booking case study) (20%)
MODULE 7: TOUR OPERATIONS & TRAVEL PLANNING
DURATION:- 60
Units
- U1: Front Office Operations
- U2: Guest Check-in & Check-out Procedures
- U3: Reservation Management
- U4: Housekeeping Coordination
- U5: Hotel Service Standards
Assessment
- Written Exam (40%)
- Practical role play (front office simulation) (30%)
- Assignment (hotel operations report) (20%)
- Participation (10%)
MODULE 9: EVENT & TOURISM MANAGEMENT
DURATION: – 50 Hours
Units
- U1: Introduction to Event Management
- U2: Event Planning Process
- U3: Budgeting & Logistics
- U4: Tourism Events & Exhibitions
- U5: Risk & Crowd Management Basics
Assessment
- Written Exam (30%)
- Event planning project (40%)
- Group presentation (20%)
- Participation (10%)
MODULE 10: PERSONALITY DEVELOPMENT & CAREER SKILLS
DURATION: – 48 Hours
Units
- U1: Professional Grooming & Etiquette
- U2: Workplace Discipline
- U3: CV Writing & Interview Skills
- U4: Leadership & Teamwork
- U5: Career Planning in Hospitality Industry
Assessment
- Interview simulation (30%)
- CV & portfolio submission (30%)
- Presentation (20%)
- Written reflection (20%)
INDUSTRIAL TRAINING (3 MONTHS)
Assessment (Final Evaluation Only)
- Internship Logbook (Daily signed record) – 40%
- Supervisor Evaluation – 30%
- Internship Report (10–15 pages) – 20%
- Final Viva / Presentation – 10%
Must be completed in:
- Airlines / Airport
- Hotels
- Travel agencies
- Tourism companies
- Event organizations
TOTAL PROGRAMME HOURS
Component | Hours |
Academic Guided Learning | 648 hours |
Industrial Training | 480 hours |
Total Learning Hours | 1128 hours |
ASSESSMENT STRUCTURE
Component | Weight |
Module Assignments (Written & Practical Tasks) | 30% |
Case Studies & Industry-Based Projects | 20% |
Practical Role-Plays & Skill Demonstrations (Airline / Hotel / Customer Service) | 20% |
Final Written Examination | 15% |
Industrial Training Logbook & Supervisor Evaluation | 10% |
Participation & Attendance | 5% |
Total | 100% |
ASSESSMENT GRADING CRITERIA
- 0 – 39: (Repeat Examination Required)
- 40 – 59: Pass
- 60 – 74: Merit
- 75 and Above: Distinction
Course Locations
Kandy Branch
337/1 Katugastota Road, Kandy
(Mawilmada Junction – 1st Floor, Pizza Hut Building)
Negombo Branch:
12, Thaladuwa First Lane, Negombo
(Behind the Negombo Central Bus Stand)