ADVANCED DIPLOMA IN AIRLINE, TOURISM AND HOSPITALITY MANAGEMENT
PROGRAMME OVERVIEW
The Diploma in Airline, Tourism & Hospitality Management is designed to develop skilled, industry-ready professionals for the global travel, tourism, airline, and hospitality sectors.
The programme provides students with a strong foundation in customer service, operational management, communication, and practical industry exposure to prepare them for employment in airlines, hotels, travel agencies, and event organizations.
-
Programme Duration
12 Months
(9 Months Academic + 3 Months Industrial Training)
-
Level
Foundation/Overview
-
TOTAL GUIDED LEARNING HOURS:
648 HOURS
-
Mode
WEEKDAYS / WEEKENDS
LEARNING OUTCOMES
Upon successful completion, students will be able to:
- Demonstrate professional customer service skills in airline and hospitality environments
- Apply knowledge of tourism, hotel, and airline operations in real workplace settings
- Handle airline ticketing, reservations, and travel coordination tasks
- Perform front office and housekeeping operations effectively
- Communicate professionally in English in workplace situations
- Plan and support tourism and event-related activities
- Work effectively in team-based and customer-facing roles
- Apply industry standards in safety, grooming, and service excellence
SEMESTER 1 – FOUNDATION LEVEL
MODULE 1: AIRLINE OPERATIONS & INDUSTRY OVERVIEW
DURATION: – 85 Hours
Units
- U1: Overview of Global Airline Industry
- U2: Airport Structure & Airline Departments
- U3: Airline Terminology & Operations Flow
- U4: Roles in Airline Ground Operations
- U5: Introduction to Passenger Handling
Assessment
- Written Exam (Theory – 40%)
- Practical Role Play: Passenger check-in simulation (30%)
- Assignment: Airline operations report (20%)
- Attendance & participation (10%)
MODULE 2: TOURISM FUNDAMENTALS
DURATION: 80 Hours
Units
- U1: Introduction to Tourism Industry
- U2: Types of Tourism (Leisure, Business, Eco, Cultural)
- U3: Tourism Destinations & Geography Basics
- U4: Tourism Organizations & Stakeholders
- U5: Tourism Trends & Impacts
Assessment
- Written Exam (50%)
- Destination Research Assignment (20%)
- Presentation: Tourism destination analysis (30%)
MODULE 3: HOSPITALITY BASICS
DURATION: 80 Hours
Units
- U1: Introduction to Hospitality Industry
- U2: Hotel Departments & Functions
- U3: Housekeeping Operations
- U4: Food & Beverage Basics
- U5: Guest Cycle in Hotels
Assessment
- Written Exam (40%)
- Practical demonstration (room setup / guest handling) (30%)
- Assignment: Hotel operation study (20%)
- Participation (10%)
MODULE 4: BUSINESS COMMUNICATION & ENGLISH
DURATION:- 65 Hours
Units
- U1: Professional Communication Skills
- U2: Workplace English (Speaking & Writing)
- U3: Customer Interaction Language
- U4: Email & Report Writing
- U5: Interview Communication Skills
Assessment
- Written Exam (30%)
- Oral Presentation (30%)
- Role play (customer handling) (20%)
- Written assignment (20%)
MODULE 5: CUSTOMER SERVICE EXCELLENCE
DURATION:- 65 Hours
Units
- U1: Principles of Customer Service
- U2: Service Quality Standards
- U3: Handling Complaints & Difficult Customers
- U4: Body Language & Grooming
- U5: Service Recovery Techniques
Assessment
- Written Exam (40%)
- Role Play: Complaint handling (30%)
- Case study analysis (20%)
- Participation (10%)
SEMESTER 2 – ADVANCED SKILLS
MODULE 6: AIRLINE TICKETING & RESERVATIONS
DURATION: 60 Hours
Units
- U1: Introduction to Ticketing Systems
- U2: Fare Calculation Basics
- U3: Reservation Procedures
- U4: Ticket Issuance Process
- U5: Customer Booking Management
Assessment
- Written Exam (40%)
- Practical simulation (reservation/ticketing task) (40%)
- Assignment (fare & booking case study) (20%)
MODULE 7: TOUR OPERATIONS & TRAVEL PLANNING
DURATION:- 60
Units
- U1: Front Office Operations
- U2: Guest Check-in & Check-out Procedures
- U3: Reservation Management
- U4: Housekeeping Coordination
- U5: Hotel Service Standards
Assessment
- Written Exam (40%)
- Practical role play (front office simulation) (30%)
- Assignment (hotel operations report) (20%)
- Participation (10%)
MODULE 8: HOTEL OPERATIONS MANAGEMENT
DURATION:- 60
Units
- U1: Front Office Operations
- U2: Guest Check-in & Check-out Procedures
- U3: Reservation Management
- U4: Housekeeping Coordination
- U5: Hotel Service Standards
Assessment
- Written Exam (40%)
- Practical role play (front office simulation) (30%)
- Assignment (hotel operations report) (20%)
- Participation (10%)
MODULE 9: EVENT & TOURISM MANAGEMENT
DURATION: – 50 Hours
Units
- U1: Introduction to Event Management
- U2: Event Planning Process
- U3: Budgeting & Logistics
- U4: Tourism Events & Exhibitions
- U5: Risk & Crowd Management Basics
Assessment
- Written Exam (30%)
- Event planning project (40%)
- Group presentation (20%)
- Participation (10%)
MODULE 10: PERSONALITY DEVELOPMENT & CAREER SKILLS
DURATION: – 48 Hours
Units
- U1: Professional Grooming & Etiquette
- U2: Workplace Discipline
- U3: CV Writing & Interview Skills
- U4: Leadership & Teamwork
- U5: Career Planning in Hospitality Industry
Assessment
- Interview simulation (30%)
- CV & portfolio submission (30%)
- Presentation (20%)
- Written reflection (20%)
LEARNING OUTCOMES
Upon successful completion, students will be able to:
- Demonstrate professional customer service skills in airline and hospitality environments
- Apply knowledge of tourism, hotel, and airline operations in real workplace settings
- Handle airline ticketing, reservations, and travel coordination tasks
- Perform front office and housekeeping operations effectively
- Communicate professionally in English in workplace situations
- Plan and support tourism and event-related activities
- Work effectively in team-based and customer-facing roles
- Apply industry standards in safety, grooming, and service excellence
SEMESTER 1 – FOUNDATION LEVEL
MODULE 1: AIRLINE OPERATIONS & INDUSTRY OVERVIEW
DURATION: – 85 Hours
Units
- U1: Overview of Global Airline Industry
- U2: Airport Structure & Airline Departments
- U3: Airline Terminology & Operations Flow
- U4: Roles in Airline Ground Operations
- U5: Introduction to Passenger Handling
Assessment
- Written Exam (Theory – 40%)
- Practical Role Play: Passenger check-in simulation (30%)
- Assignment: Airline operations report (20%)
- Attendance & participation (10%)
MODULE 2: TOURISM FUNDAMENTALS
DURATION: 80 Hours
Units
- U1: Introduction to Tourism Industry
- U2: Types of Tourism (Leisure, Business, Eco, Cultural)
- U3: Tourism Destinations & Geography Basics
- U4: Tourism Organizations & Stakeholders
- U5: Tourism Trends & Impacts
Assessment
- Written Exam (50%)
- Destination Research Assignment (20%)
- Presentation: Tourism destination analysis (30%)
MODULE 3: HOSPITALITY BASICS
DURATION: 80 Hours
Units
- U1: Introduction to Hospitality Industry
- U2: Hotel Departments & Functions
- U3: Housekeeping Operations
- U4: Food & Beverage Basics
- U5: Guest Cycle in Hotels
Assessment
- Written Exam (40%)
- Practical demonstration (room setup / guest handling) (30%)
- Assignment: Hotel operation study (20%)
- Participation (10%)
MODULE 4: BUSINESS COMMUNICATION & ENGLISH
DURATION:- 65 Hours
Units
- U1: Professional Communication Skills
- U2: Workplace English (Speaking & Writing)
- U3: Customer Interaction Language
- U4: Email & Report Writing
- U5: Interview Communication Skills
Assessment
- Written Exam (30%)
- Oral Presentation (30%)
- Role play (customer handling) (20%)
- Written assignment (20%)
MODULE 5: CUSTOMER SERVICE EXCELLENCE
DURATION:- 65 Hours
Units
- U1: Principles of Customer Service
- U2: Service Quality Standards
- U3: Handling Complaints & Difficult Customers
- U4: Body Language & Grooming
- U5: Service Recovery Techniques
Assessment
- Written Exam (40%)
- Role Play: Complaint handling (30%)
- Case study analysis (20%)
- Participation (10%)
SEMESTER 2 – ADVANCED SKILLS
MODULE 6: AIRLINE TICKETING & RESERVATIONS
DURATION: 60 Hours
Units
- U1: Introduction to Ticketing Systems
- U2: Fare Calculation Basics
- U3: Reservation Procedures
- U4: Ticket Issuance Process
- U5: Customer Booking Management
Assessment
- Written Exam (40%)
- Practical simulation (reservation/ticketing task) (40%)
- Assignment (fare & booking case study) (20%)
MODULE 7: TOUR OPERATIONS & TRAVEL PLANNING
DURATION:- 60
Units
- U1: Front Office Operations
- U2: Guest Check-in & Check-out Procedures
- U3: Reservation Management
- U4: Housekeeping Coordination
- U5: Hotel Service Standards
Assessment
- Written Exam (40%)
- Practical role play (front office simulation) (30%)
- Assignment (hotel operations report) (20%)
- Participation (10%)
MODULE 9: EVENT & TOURISM MANAGEMENT
DURATION: – 50 Hours
Units
- U1: Introduction to Event Management
- U2: Event Planning Process
- U3: Budgeting & Logistics
- U4: Tourism Events & Exhibitions
- U5: Risk & Crowd Management Basics
Assessment
- Written Exam (30%)
- Event planning project (40%)
- Group presentation (20%)
- Participation (10%)
MODULE 10: PERSONALITY DEVELOPMENT & CAREER SKILLS
DURATION: – 48 Hours
Units
- U1: Professional Grooming & Etiquette
- U2: Workplace Discipline
- U3: CV Writing & Interview Skills
- U4: Leadership & Teamwork
- U5: Career Planning in Hospitality Industry
Assessment
- Interview simulation (30%)
- CV & portfolio submission (30%)
- Presentation (20%)
- Written reflection (20%)
INDUSTRIAL TRAINING (3 MONTHS)
Assessment (Final Evaluation Only)
- Internship Logbook (Daily signed record) – 40%
- Supervisor Evaluation – 30%
- Internship Report (10–15 pages) – 20%
- Final Viva / Presentation – 10%
Must be completed in:
- Airlines / Airport
- Hotels
- Travel agencies
- Tourism companies
- Event organizations
TOTAL PROGRAMME HOURS
Component | Hours |
Academic Guided Learning | 648 hours |
Industrial Training | 480 hours |
Total Learning Hours | 1128 hours |
ASSESSMENT STRUCTURE
Component | Weight |
Module Assignments (Written & Practical Tasks) | 30% |
Case Studies & Industry-Based Projects | 20% |
Practical Role-Plays & Skill Demonstrations (Airline / Hotel / Customer Service) | 20% |
Final Written Examination | 15% |
Industrial Training Logbook & Supervisor Evaluation | 10% |
Participation & Attendance | 5% |
Total | 100% |
