DIPLOMA IN HOUSEKEEPING MANAGEMENT
PROGRAMME DURATION: 6 MONTHS
TOTAL GUIDED LEARNING HOURS: 404 HOURS
MODE: WEEKDAYS / WEEKENDS
PROGRAMME OVERVIEW
The Diploma in Housekeeping Management aims to develop skilled and professional housekeeping personnel for the hospitality industry. The programme provides students with essential knowledge and practical skills in room operations, cleaning standards, hygiene management, and guest service excellence, preparing them for employment in hotels and related hospitality establishments.
LEARNING OUTCOMES
Upon successful completion, students will be able to:
- Perform housekeeping operations according to international hotel standards
- Apply proper cleaning, sanitation, and hygiene procedures in guest rooms and public areas
- Demonstrate knowledge of linen, laundry, and uniform management systems
- Handle guest requests and service interactions professionally
- Maintain safety procedures and chemical handling standards
- Work effectively in hotel housekeeping departments
- Demonstrate discipline, grooming, and workplace etiquette
- Function efficiently in real hotel operational environments
MODULE 1: INTRODUCTION TO HOSPITALITY & HOUSEKEEPING OPERATIONS
DURATION: 18 HOURS
Units
- U1: Overview of Hospitality Industry
- U2: Role of Housekeeping Department
- U3: Organization Structure in Hotels
- U4: Guest Cycle & Service Flow
Assessment
- Written Exam (40%)
- Assignment: Hotel department study (20%)
- Role play: Guest interaction (20%)
- Participation (20%)
MODULE 2: ROOM CLEANING & BED MAKING TECHNIQUES
DURATION: 24 HOURS
Units
- U1: Cleaning procedures & standards
- U2: Room inspection checklist
- U3: Bed making styles (single/double/twin)
- U4: Turn-down service
Assessment
- Practical Demonstration (50%)
- Written Test (20%)
- Assignment (20%)
- Attendance (10%)
MODULE 3: LINEN & LAUNDRY MANAGEMENT
DURATION: 18 HOURS
Units
- U1: Linen classification & control
- U2: Laundry operations process
- U3: Stain removal basics
- U4: Inventory control systems
Assessment
- Written Exam (40%)
- Practical identification test (30%)
- Case study (20%)
- Participation (10%)
MODULE 4: HYGIENE, SAFETY & CHEMICAL HANDLING
DURATION: 18 HOURS
Units
- U1: Hygiene standards in hotels
- U2: Cleaning chemicals & usage
- U3: Safety procedures in housekeeping
- U4: Accident prevention & reporting
Assessment
- Written Exam (40%)
- Practical safety demonstration (30%)
- Assignment (20%)
- Quiz (10%)
MODULE 5: GUEST ROOM SERVICE & COMMUNICATION
DURATION: 18 HOURS
Units
- U1: Guest handling procedures
- U2: Communication in housekeeping
- U3: Complaint handling basics
- U4: Service quality standards
Assessment
- Role Play (40%)
- Written Exam (30%)
- Assignment (20%)
- Participation (10%)
MODULE 6: PROFESSIONAL SKILLS & HOTEL DISCIPLINE
DURATION: 24 HOURS
Units
- U1: Grooming & personal hygiene
- U2: Workplace discipline
- U3: Teamwork in hotels
- U4: Time management skills
Assessment
- Practical evaluation (30%)
- Written test (30%)
- Presentation (20%)
- Attendance (20%)
PHASE 2: INDUSTRIAL TRAINING (3 MONTHS)
Hotel Internship Placement
Students will be placed in:
- Housekeeping department
- Room cleaning & maintenance
- Laundry operations
- Public area cleaning
- Guest room service support
Internship Requirements
- Full-time hotel training (3 months)
- Daily logbook maintenance
- Weekly supervisor feedback
- Final performance evaluation
INTERNSHIP ASSESSMENT
Component | Weight |
Logbook Submission | 40% |
Supervisor Evaluation | 30% |
Internship Report | 20% |
Viva/Presentation | 10% |
FINAL ASSESSMENT STRUCTURE
Component | Weight |
Module Assignments | 25% |
Practical Assessments | 30% |
Written Examinations | 15% |
Role Plays & Demonstrations | 15% |
Internship Evaluation | 10% |
Attendance & Discipline | 5% |
Total | 100% |
CAREER PATHWAYS
- Housekeeping Attendant
- Room Attendant
- Laundry Assistant
- Public Area Cleaner
- Hotel Housekeeping Staff
TOTAL PROGRAMME HOURS
Component | Hours |
Classroom & Practical Training | 120 Hours |
Industrial Training (3 Months) | 480 Hours |
Total Qualification Learning Hours | 600 Hours |
ASSESSMENT GRADING CRITERIA
- 0 – 39: (Repeat Examination Required)
- 40 – 59: Pass
- 60 – 74: Merit
- 75 and Above: Distinction
ASSESSMENT STRUCTURE
Component | Weight |
Module Assignments (Written & Practical Tasks) | 30% |
Case Studies & Industry-Based Projects | 20% |
Practical Role-Plays & Skill Demonstrations (Airline / Hotel / Customer Service) | 20% |
Final Written Examination | 15% |
Industrial Training Logbook & Supervisor Evaluation | 10% |
Participation & Attendance | 5% |
Total | 100% |
DELIVERY STRUCTURE
Classes: 2 days per week x 3 Hours
Weekdays / Weekends
Hours per session: 3 hours
Weekly hours: 6 hours
Course Locations
Kandy Branch
337/1 Katugastota Road, Kandy
(Mawilmada Junction – 1st Floor, Pizza Hut Building)
Negombo Branch:
12, Thaladuwa First Lane, Negombo
(Behind the Negombo Central Bus Stand)